Shipping Policy
At Valvet Lane, we work to ensure that each order arrives quickly, safely, and with the same quality standard that we put into our products. Below, we present all the details about how we process and ship orders.
- Order Processing All orders are processed within 24 to 48 business hours after payment confirmation. Once the order is dispatched, the customer will receive an email with tracking information.
- Delivery Time The average delivery time is 4 to 9 business days, counted from the dispatch of the order. Delays may occur during periods of high volume (such as holidays) or due to external factors, such as weather conditions or customs issues.
- Tracking Each order comes with a tracking code that allows real-time tracking of the shipment. The tracking link will be automatically sent to the email provided at the time of purchase.
- Shipping Fees and Costs We offer standard shipping with a fee automatically calculated at checkout, according to the weight and value of the order. For special purchases or promotions, we may offer free shipping, when indicated on the website.
- Delivery Address Please ensure that the address provided is complete and correct. Valvet Lane is not responsible for undelivered orders due to errors or incomplete information provided by the customer. If the order is returned to the sender due to an incorrect address, we may resend it upon payment of the shipping fee.
- Delays or Issues with Shipping If the order is not delivered within the estimated timeframe, please contact our support. We will do our best to follow up on the situation with the carrier and ensure delivery or an appropriate solution.
- Damaged OrdersIf the order arrives with damaged packaging or a damaged product, refuse the delivery and inform us immediately via the email [your support email].We will evaluate the situation to arrange for a replacement or refund, when applicable.
